Shipping policy
Shipping & Returns
We want the ordering process at our store to feel steady and predictable from the moment you check out to the moment your package arrives. We also understand that things don’t always go as planned and that you may need to return your package for one reason or another.
Clear expectations help avoid confusion later, so this page exists to explain how shipping and returns work.
About Our Free Standard Shipping
Free standard shipping applies to any order that reaches $15 or more before tax. Orders below that amount incur a flat shipping charge of $5.99. This shipping fee is also HSA/FSA eligible, and can be paid using your HSA/FSA card. The checkout page shows the total cost before you submit, and a quick glance at the screen helps prevent address mistakes or missing items. Most orders begin moving through our warehouse within a short window, though timing can shift a bit depending on volume or product type. When an order includes several different items, we may send more than one package to avoid slowing down delivery.
Once an order moves into processing and the team begins preparing it, the contents cannot be changed or canceled. Delivery addresses cannot be updated at that stage either. Carriers sometimes offer rerouting services, though they usually charge a fee. If you need to update your address, be sure to contact us ASAP. The sooner you let us know, the better chance we have of avoiding any issues regarding shipping / package delivery.
Where We Deliver
We deliver to home and business addresses within the contiguous United States. Delivery times vary, although most packages arrive within three to seven business days after leaving our facility. A tracking number is provided via email and that messaging arrives once your items begin moving through the carrier’s system. You can follow updates on the carrier website from that point. We do not send packages to PO boxes, APO or FPO destinations, UPS-style pickup locations, or similar addresses because several FSA-eligible products cannot travel through those channels.
Shipping to Alaska and Hawaii
Alaska and Hawaii follow a separate structure. Shipping costs to these states will be calculated at checkout based on the package weight. Some items cannot ship to these locations because of Department of Transportation restrictions on aerosols, sunscreens, pressurized products, flammable items, corrosive formulas, and specific medical devices. If your cart contains something that cannot be delivered to Alaska or Hawaii, the checkout page will notify you before you submit the order.
Return Policy
We accept returns within 30 days of delivery for items that are brand new, unopened, unused, and in their original packaging. Please note that breast pumps, defibrillators, pillows, and any items marked as non-returnable are not eligible for return under any circumstances.
If you encounter any issues with your delivery or products, please contact us within 30 days of receiving your shipment confirmation email. Unfortunately, we are unable to issue credits or process returns after this period.
Damaged or Missing Items
If anything in your order appears damaged or missing, please contact us within thirty days of receiving your shipment confirmation email. That window allows us to investigate the issue and assist you properly. Refunds return to the original payment method unless store credit is requested. Store credit remains valid for six months and can be used only on this website. When a returned item lowers the order subtotal below the free shipping threshold, the original shipping cost is deducted from the refund. The same applies when a return cancels the conditions of a free shipping promotion.
Support for electronic devices works a little differently. Troubleshooting is usually in the product manual, and manufacturers handle repairs or replacements directly. Reaching out to the manufacturer often resolves the issue more quickly than beginning a return.
Start the Return Process
You can begin a return by signing in to your account and opening the Returns section. Choose the order and follow the prompts. If you prefer assistance, you may email our support team with the order number and the reason for the return. Once the request is approved, our team will provide instructions or a return label, depending on what fits the situation. Exchanges follow the same process.
When your return arrives at our facility, the inspection and refund process usually takes a few business days. A confirmation email will come once everything is completed. If your original payment card cannot receive the refund, our team will attempt to reach you. If contact cannot be made, store credit will be issued so you retain the value.
If you have any questions at any point, our support team is available to help. You may also visit the FAQ page for quick answers. We appreciate the trust you place in us each time you order and work hard to keep the experience reliable from start to finish.