All items listed on our site have been carefully reviewed for eligibility before being added. We focus on everyday health essentials and practical items you can trust. If it’s here, it qualifies—so you never have to second-guess your spending.

Yes. You can enter your FSA or HSA card the same way you would a regular card. If your provider requires additional steps or security checks, you may be prompted to follow those during the payment process. If a transaction does not go through, your benefits provider can confirm whether your card is active or if they need anything from you before the purchase.

Most benefit providers recommend keeping your receipts for personal records. Receipts from Smart FSA Online include product details and totals, which can be helpful if your provider ever requests verification.
While some customers may never need them, it’s always a good idea to store a copy somewhere safe—just in case..

Most orders arrive within 3 to 7 business days after leaving our facility. Delivery times may vary during holidays or due to carrier delays, but you’ll receive a tracking link as soon as your order ships. For the most accurate updates, we recommend checking directly with the carrier using your tracking number.

Once an order begins processing, we’re unable to make changes or cancel it. Our warehouse moves quickly, and most orders are prepared shortly after they’re entered into the system.
If you notice an error right after placing your order, please reach out immediately—we’ll do our best to catch it before it reaches the packing stage.

Please contact us within 30 days of receiving your shipment confirmation email. The sooner you reach out, the easier it is for us to resolve the issue. We’ll investigate and guide you through the next steps..

Most unopened, unused items in their original packaging can be returned within 30 days of delivery. Some products cannot be returned due to health and safety rules, and any item marked as non returnable. If you are unsure, you can ask before sending anything back.

Log in to your account and go to the Returns section. Select your order, choose the item, and submit the request.
Prefer help? Email our support team at info@smartfsaonline.com with your order number and reason for return—we’ll walk you through the process.

Refunds are issued once returned items reach our facility and pass inspection.
Processing typically takes a few business days. Refunds go back to your original payment method, unless you choose store credit, which is valid for 6 months and applies only to purchases made on our site.
Who can I contact if I have more questions?
Our support team is here to help. You can reach us via the Contact page and call us with order number. We aim to respond promptly so you never feel stuck or unsure about what to do next.

Our support team is here to help with anything you need. You can reach us via the contact page or by replying to any order email. We aim to respond promptly so you never feel stuck or unsure about the next step.

Yes—sales tax may apply depending on your shipping address and local tax laws.  

We calculate applicable sales tax automatically at checkout based on your location. If your state requires it, the tax will be included in your order total.

For tax-exempt purchases, please contact our support team before placing your order.

Yes. You don’t need an FSA or HSA card to shop with us.  

You can use any regular payment method—such as a debit card, credit card, or other accepted options—and still purchase eligible products.

If you’d like to be reimbursed later, simply keep your receipt and submit it to your benefits provider.

You can view your available store credit by signing in to your account:

•  Go to the Account Dashboard.

•  Select the Payments or Credits section.

•  Your current balance will be displayed there and automatically applied at checkout when you choose store credit as your payment method.